Support

Something not working? Most issues are solved by the steps below. If not, write to us – we usually reply within two business days.

AirPods are not detected

• Bluetooth is on and your AirPods are paired in your phone's Bluetooth settings.
• PodPilot has the Nearby devices permission: Settings › Apps › PodPilot › Permissions.
• Put the AirPods in the case, close the lid, wait a few seconds and open it again close to the phone.
• On Samsung, Xiaomi, OnePlus and others: Settings › Apps › PodPilot › Battery › Unrestricted. Aggressive battery saving otherwise sometimes stops the app.

Battery level missing or inaccurate

• AirPods report their battery in their Bluetooth signal in 10 % steps. From Android 16 QPR3, PodPilot reads the exact value over the direct connection on supported models.
• The case battery is only visible while at least one earbud is in the case and the lid is open – afterwards PodPilot shows the last known value.

Noise modes and other settings are greyed out

• These features need Android 16 QPR3 or later. Check Settings › System › Software updates for an available update.
• Some manufacturers restrict the required Bluetooth channel even on newer versions. PodPilot shows the reason in the app.
• Not every model has every feature – see the model table.

The tile is missing from Quick Settings

• You need to add tiles yourself once: swipe down twice › pencil icon › drag PodPilot or Noise control up. The step-by-step guide is on the home page.

The pop-up doesn't appear

• Check in the app that the pop-up is switched on.
• Open the case right next to your phone, with the earbuds inside.
• Check that PodPilot is allowed to show notifications.

I see a persistent notification

That's the silent battery notification. It only appears while your AirPods are connected and disappears when you disconnect. You can switch it off in PodPilot under Settings › Battery notification; tile, widget and pop-up keep working.

Battery only updates while the app is open

• Link your headphones in PodPilot (Link headphones) and confirm the Android system dialog. Only then does Android tell the app when they are connected.

Delete data

PodPilot only stores settings and last known battery levels locally. Settings › Apps › PodPilot › Storage › Clear data – or uninstall the app. We hold no data.